Our Service Desk technicians specialise in solving first and second level issues quickly and efficiently. When incidents and problems need to be escalated they can be assigned to your internal IT department or our own third level engineers to ensure that a resolution is found.
The Service Team use ITIL / ISO 20000 methodologies and a sophisticated service management tool that ensures that all incidents are resolved, escalated or assigned to problem or change management. The objective is to resolve all issues as efficiently as possible and keep your workforce fully productive.
Effective reporting is provided to ensure that SLA’s are met and any problem areas are identified. This allows measures to be taken to rectify issues quickly or before they have any real impact.
For an example of a report click here
For more details on service desk outsourcing please call 1300 660 930
